Frequently Asked Questions
What This Page Covers and Still Have a Question?.
The common ones
Where is a withdrawal sent?
Funds are returned along the same route they arrived. If you deposited using Touch 'n Go, the withdrawal goes back to that e-wallet. If you used a bank transfer, the money returns to your bank account via online banking. The system does not reroute to a different method.
Whose games are in the lobby?
Playtech, Joker and Spin88 are among the studios in the lobby.
What is a turnover requirement?
A turnover requirement is the amount you must wager before bonus funds become withdrawable. It exists because the operator needs to recover the cost of the bonus you received. For example, a RM50 bonus with a 10x turnover means you must place RM500 in bets before cashing out.
How much do I need to deposit?
RM30 on an e-wallet, RM50 by bank transfer. Touch ’n Go, FPX and GrabPay are among the channels available.
What happens if a game disconnects?
Rounds in progress are settled server-side, so a dropped connection does not void a bet. The same rule covers mini games and casino.
Does my account need to be verified, and when?
Verification exists to confirm that the account belongs to a real person, preventing multiple accounts and fraud. The platform asks for this proof once, before any withdrawal request is approved. You will be guided through the document upload step at that point.
What This Page Covers
This page gathers the questions most often raised by players using the platform. It covers deposits, account verification, wagering rules, withdrawal methods, mobile access, game disconnections, and the tools available to manage your play. Every answer is written to give you a clear, direct explanation. If you need details about a specific promotion or a technical issue not listed here, the live chat button in the bottom-right corner of the lobby connects you to support in English or Bahasa.
Still Have a Question?
If your query is not addressed below, the quickest route is to open the live chat window from any page on the site. The team can handle account-specific matters such as pending withdrawals or bonus eligibility that a general FAQ cannot cover. You can also check the Terms and Conditions linked at the footer of every page. That document spells out the full rules for promotions, game contributions, and withdrawal limits. For anything else, live chat is the best option.
The same ground for Mini Games, Casino, Fishing Games is covered on their own pages, alongside the offers.